All orders are prepared in a pet and smoke free home; handmade with great care and attention.
Dimensions given for the product on the site are a guide only. Each item is handmade and, therefore, is subject to a +/- 1 cm discrepancy.
Some colours may vary slightly due to the differences in screen clarity and resolution that they are viewed on.
No returns are permitted on personalised products. Prior to shipping any personalised product we will send you photographs to ensure you are happy with the item.
All items are sent by a form of tracked post; either Royal Mail or Hermes courier.
All payments are processed by PayPal and are, therefore, protected under their terms and conditions.
Purchases will only be sent to the address given to us from PayPal.
Returns on other items are only permitted if found faulty. The buyer is responsible for all charges relating to the return. Once the item is returned and inspected, we will be in touch regarding any refund. This may take up to 5-7 working days after receipt of the item.